Refund Policy

Refunds Policy

1. Introduction

Welcome to FansWhisper. This Refunds Policy outlines the terms and conditions under which refunds are processed. By using our services, you agree to abide by the terms laid out in this document. This policy is designed to provide transparency and set expectations for all parties involved.

2. General Refund Principles

We strive to offer high-quality services and products through our platform. However, we understand that issues may arise. Refund requests must meet certain conditions to be considered valid:

  • Refunds are only granted under specific circumstances described herein.
  • All refund requests must be submitted within a defined timeframe.
  • Proof of transaction and valid reasoning must be presented.

3. Eligibility for Refunds

Refunds are available under the following conditions:

  • Unauthorized or fraudulent transactions made without user consent.
  • Duplicate payments caused by technical issues.
  • Failure to deliver a purchased digital product or service.
  • Malfunctioning of a digital download or subscription.

4. Non-Refundable Items

The following are non-refundable under any circumstance:

  • Tips or donations to creators.
  • Services or subscriptions that have been partially or fully consumed.
  • Customized, commissioned, or one-of-a-kind digital goods.
  • Time-based content such as livestreams, video calls, or consultations.

5. Requesting a Refund

To request a refund, follow these steps:

  • Contact our support team at support@sneakyfiles.com
  • Include your full name, order ID, and reason for the refund.
  • Attach any relevant screenshots or supporting documentation.

We aim to respond to refund requests within 3–5 business days. Approval is subject to verification and eligibility assessment.

6. Refund Timeline and Method

If approved, refunds are typically processed as follows:

  • To the original payment method used at checkout.
  • Within 5–10 business days after approval.
  • You will be notified via email once the refund has been issued.

7. Disputed Charges

If you believe your account was charged incorrectly, please contact us first before initiating a chargeback. Filing a dispute through your payment provider may delay the resolution process and result in temporary suspension of your FansWhisper account while the case is under review.

8. Subscription-Based Refunds

For recurring subscriptions, refunds are only granted for the most recent charge and only if the refund request is made within 48 hours of the transaction. No refunds are provided for previous subscription periods or partially used subscriptions.

9. Creator Content and Liability

FansWhisper is a platform that enables creators to offer digital content. We are not responsible for content quality or delivery unless sold directly by FansWhisper. Refunds for creator content must meet our criteria, and repeated refund abuse may lead to account restriction.

10. Technical Issues

If a technical problem prevents access to a paid item or service, users should report the issue immediately. Our support team will investigate and offer a resolution, which may include a refund, extended access, or a download replacement.

11. Exceptional Circumstances

In rare cases of system failure, fraud, or breaches of policy, we may issue full or partial refunds at our discretion. These are handled on a case-by-case basis with appropriate documentation and internal review.

12. Policy Updates

We may update this Refunds Policy as needed. Changes will take effect immediately upon being posted to this page. We encourage you to review the policy periodically to stay informed.

13. Contact Information

If you have any questions about this Refunds Policy or require assistance, please contact us:

Last updated on February 12, 2025.